Return & Exchange Policy

1. Email to customer service : service@italkpet.com including: 
   *order number, the question you want to solve together with picture of product if necessary
   *a photo of barcode on the plastic bag
2. Get coupon or refund
   *Tracking number is required to complete the return. It will facilitate for us to track your return status and process your return. 
3. Take your refund/exchange when the package is received.

Return & Exchange conditions

1. Orders are able to be canceled and refunded before shipping.
2. Easy to initiate a refund or exchange in 30 days after delivery.
3. Items must be returned unwashed and undamaged.
4. If customer service offers a coupon to compensate your first order, the next order with this coupon applied on will not be returnable or exchangeable, only the part of the payment that's exceeding the coupon value can be refundable.
5. As usual, refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take longer time to arrive.

6. Gift Cards cannot be reloaded; used for payment outside of www.iTalkPet.com; used for unauthorized advertising, marketing, sweepstakes or other promotional purposes; redeemed for more than face value; transferred for value; redeemed for cash; or returned for a cash refund (except to the extent required by law). 

 

In case you have any query, please do not hesitate to get in touch with our customer service on: service@italkpet.com