FAQs

HOW TO SHOP

1. Payment Methods:
  • Visa
  • Master
  • American Express
  • Discover
  • JCB
  • Paypal
 Notice: Debit card is not acceptable in checkout and will not be processed !
 
2. Coupon Code
Discount code is created to use in checkout. How to use it?
1.Enter the discount code input box and tap your discount name.
2.Click Apply. 
Notice: If you want to remove the discount code from the the input box, then tap the X button.
  

SHIPPING POLICY

How long for shipment? 
SERVICE COST - $ SHIPPING TIME

( BUSINESS DAY )
STANDARD Free AVG 25
Where Is My Order ?
Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number in order to monitor order status. 
Please contact us within 3 months of shipment if the package does not arrive in time. Note that overdue requests may not be accepted.
 
Tips for Shipping
1) Telephone number is required for delivery. Leave correct email address in your order so that order confirmation and shipping confirmation will be sent. 
2) APO/FPO & PO Boxes are not accepted. We will refund you the shipping fee if you pay additional fee with an po box address. 
3) For Alaska, American Samoa, Guam, Hawaii, Northern Mariana Islands, Puerto Rico and Virgin Islands, there will be a little bit shipping fee. 
4) Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by HotSaleItem.

RETURN & EXCHANGE

Read how to return and exchange please click: here

OTHER FAQS

Account

Account can allow customers to access to own order history and address. It is optional to create your account. 
Note: You can not log in your account if never creating an account. It is invalid to click on " forget your password".
 
Order Confirmation & Shipping Confirmation
Order confirmation will be sent to the email listed on your order once you complete an order.Therefore, please ensure that your email address should be correct.  
Shipping confirmation will be sent when your order is fulfilled and shipped to the destination. Please feel free to contact us if you don't receive any notification  in 7 days. Email to: service@italkpet.com .
 
Cancel Order 
1) How to cancel my order?
Any order can be easily cancelled before shipping from warehouse. Contact our customer service to request refund if you really want to.
2) Cancellation Success
You will receive an order cancellation email notification when customer service is successful to cancel an order. Please ensure your email address is correct.
Note: If you don't receive any order or shipping info, you can inquire customer service for a confirmation.